Return & Refund Policy

SECTION 1 - RETURN AND EXCHANGE REQUEST PERIOD

Customers may request after-sales support within 30 calendar days from the date the item is delivered.

Return or exchange requests made more than 30 calendar days after delivery will not be accepted.

SECTION 2 - HOW TO START A RETURN OR EXCHANGE

To request a return, exchange, refund, or after-sales support, please contact us first at service@britaingopride.com.

Please include your order number, the reason for your request, and clear photos of the item if the request is related to a quality issue, damage, incorrect item, or missing item.

Please do not send any item back without contacting us first, as unauthorized returns may not be accepted.

SECTION 3 - NON-QUALITY-RELATED RETURNS

For non-quality-related reasons, including but not limited to incorrect size selection, change of mind, dislike of style, or accidental orders, printed apparel items are considered custom-made products and are not eligible for returns or exchanges.

Only blank, non-printed accessories may be returned within 30 calendar days of delivery for non-quality-related reasons.

For eligible non-quality-related returns, the item must be brand new, unused, unworn, unwashed, free from damage or stains, and with all original tags and packaging intact.

For non-quality-related returns, the customer is responsible for the original shipping cost and return shipping cost.

SECTION 4 - QUALITY ISSUES, DAMAGED ITEMS, INCORRECT ITEMS, OR MISSING ITEMS

If you receive an item with a quality issue, such as misplaced or damaged printing, fabric defects, an incorrect item, or a missing item, please contact us within 7 calendar days of delivery.

Customers must provide clear photos of the item, packaging, and any visible defects or issues.

If the issue is confirmed to be caused by Britaingopride, we will cover the return shipping cost, and the customer may choose either a free replacement or a full refund.

Quality-related issues reported more than 7 calendar days after delivery may only be eligible for a partial compensation solution. Returns or exchanges will not be accepted after this period.

SECTION 5 - RETURN SHIPPING

If the return is caused by a confirmed product quality issue, incorrect item, or missing item, Britaingopride will be responsible for the approved return shipping cost.

If the return is not caused by an error or quality issue on the part of Britaingopride, the customer is responsible for all related shipping costs, including the original shipping cost and return shipping cost.

SECTION 6 - REFUNDS

Once we receive and inspect your returned item, we will notify you of the outcome of your return or refund request.

If approved, your refund will be issued to the original payment method.

Refund processing times may vary depending on your payment method, bank, card issuer, or payment provider.

SECTION 7 - NON-RETURNABLE AND NON-EXCHANGEABLE ITEMS

The following items are not eligible for return or exchange:

● Printed apparel returned for non-quality-related reasons
● Items returned more than 30 calendar days after delivery
● Quality issues reported more than 7 calendar days after delivery
● Items that have been worn, washed, altered, stained, damaged, or show signs of use
● Items damaged due to improper handling, misuse, or customer-caused damage
● Clearance items, final sale items, or special sale items
● Custom-made or personalized items, unless there is a confirmed quality issue

SECTION 8 - EXCHANGES

Exchanges may be offered only where appropriate and are subject to product availability, the condition of the returned item, and the reason for the exchange request.

For confirmed quality issues reported within 7 calendar days of delivery, customers may choose a free replacement or a full refund.

For non-quality-related reasons, printed apparel items are not eligible for exchange.

SECTION 9 - CONTACT US

If you have any questions about this Return & Refund Policy, please contact us at: service@britaingopride.com.