Contact Us

Need help with your order or have a question?  
If you need more information, have questions about your order, or need after-sales support, please contact us by email at service@britaingopride.com.

What information should I include when contacting you?  
To help us assist you more quickly, please include your name, your contact phone number, and the city you live in. If your request is related to an order issue or after-sales service, please also include clear product photos where possible.

What are your customer service hours?  
Our customer support hours are:

Monday to Friday: 9:00 AM - 5:00 PM  
Saturday: 10:00 AM - 6:00 PM  
Sunday: Closed

How long will it take to receive my package?  
Orders usually require 3 to 7 business days for processing before dispatch. After shipment, the estimated delivery time is generally 14 to 30 business days, depending on your location, shipping conditions, and any holiday delays.

What is your return policy?  
After receiving your returned item and inspecting its condition, we will process your return or exchange, where eligible. Please allow up to 14 days from the date we receive your return for processing.